Security Infrastructure Management

Network Operations Center (NOC)

SecureOps’ Level 1 Network Operations Center (NOC) service provides continuous, 24/7 monitoring and management of client network and security devices. Our NOC team is the first point of contact for any network-related issues, offering around-the-clock vigilance over device health, performance, and uptime. Using advanced telemetry and monitoring tools, our analysts proactively identify and address performance bottlenecks, latency issues, and potential outages before they escalate into critical incidents.

This level of service includes real-time alerting, fault isolation, and initial troubleshooting to quickly restore normal operations. Our team closely monitors telemetry data for key performance indicators (KPIs) and uses this data to make recommendations for optimizing device performance. With a follow-the-sun model, SecureOps ensures continuous availability and rapid response times, providing peace of mind to clients that their network is in safe hands.

Device Management, Troubleshooting, & Standard Changes

Level 2 service focuses on deeper device management, covering troubleshooting, maintenance, and implementation of standard changes. Our Level 2 engineers have extensive experience managing a wide variety of network and security devices, such as firewalls, intrusion detection/prevention systems (IDS/IPS), and VPN appliances. This includes expertise with major brands like Palo Alto, Fortinet, Cisco, Check Point, and Nozomi, allowing us to deliver vendor-neutral support that is tailored to each client’s specific infrastructure needs.

At this level, SecureOps handles configuration changes, firmware updates, and policy tuning to ensure optimal device performance and alignment with client security policies. Our engineers are adept at resolving more complex issues that may arise during daily operations, including troubleshooting connectivity problems, device misconfigurations, and other technical issues. We integrate seamlessly with the client’s existing change management processes, ensuring that all modifications are reviewed, documented, and executed according to industry best practices and ITIL (Information Technology Infrastructure Library) standards. This approach minimizes risks associated with changes while maintaining consistency and compliance across the network.

Advanced Device Management, Difficult Troubleshooting, & High-Risk Changes

For more complex scenarios, SecureOps’ Level 3 service offers advanced device management and support, handling difficult troubleshooting and high-risk changes. Our Level 3 engineers possess deep expertise in managing sophisticated security architectures and resolving intricate technical issues that require an advanced understanding of networking and cybersecurity concepts. This includes handling high-impact incidents, such as DDoS attacks or zero-day exploits, which require immediate and effective intervention.

Level 3 support includes advanced troubleshooting techniques such as packet capture analysis, deep dive into log data, and performance tuning for specialized devices. These engineers are also responsible for implementing high-risk changes, such as migrating configurations between devices, reconfiguring VPN tunnels, or integrating new security technologies into existing architectures. Risk assessment and change validation are key components of our Level 3 service, ensuring that every modification is carefully planned and executed with minimal impact on business operations.

SecureOps’ Level 3 team is also involved in post-incident analysis and reporting, including root cause analysis (RCA). This ensures that all incidents are thoroughly investigated, and corrective actions are taken to prevent future occurrences. Our comprehensive post-incident reports provide clients with detailed insights into what happened, why it happened, and how to prevent it from happening again, fostering continuous improvement in security posture.

Architecture Changes, Re-Designs, Advanced Integrations, & Critical Troubleshooting

Level 4 is where SecureOps’ most experienced architects and engineers come into play. This service is tailored for organizations that need support with complex architecture changes, network re-designs, advanced integrations, and critical troubleshooting. Our Level 4 experts have the skills and experience to design and implement secure, scalable, and high-performance network architectures that meet the unique needs of each client.

This level covers activities like deploying new security solutions, integrating multiple security platforms, and conducting major architecture redesigns. For example, migrating from traditional on-premises security appliances to cloud-based solutions or hybrid environments, or integrating advanced threat detection systems. Our experts work closely with clients to understand their business requirements and design tailored solutions that align with industry best practices, such as those outlined in the CIS (Center for Internet Security) Controls and the NIST Cybersecurity Framework.

Level 4 also includes critical troubleshooting of issues that require an advanced understanding of underlying network and security protocols. This might include handling critical incidents that disrupt business operations or require coordination with external vendors for rapid resolution. The team’s capabilities in advanced integrations ensure that any new technologies fit seamlessly into the existing environment, maximizing the return on investment for new security initiatives.